Distribution: A Rapidly Changing Landscape
The insurance industry’s distribution value chain has changed dramatically over the past couple of decades. The trend today is certainly...
Why Sales must be Everybody's Business in Insurance?
Sales is NOT a dirty word! Many people in our industry who are on the technical side of the business, and even some at management levels,...
How to Improve your Insurance Claims Operation and Transform it into your Front Office
This week’s blog is about the supremely important topic of claims. If you recall from my introductory blog, one of the reasons why I...
Customer-Focused Insurance: An Oxymoron?
Is there a Customer Service Issue? The terms “customer-centricity” and “customer-focused” are systematically sprinkled across corporate...
Introduction to The Insurance Management Playbook
Hello and welcome to my first blog. I am sometimes met with a few seconds of blank stares when I tell people at cocktail parties that I...
